Key Account Manager

Position: Full Time
Experience: 2 - 4 years
Location: Hyderabad, Telangana, India

Job Responsibilities:

• Manage and oversee multiple digital marketing and branding projects simultaneously.
• Develop comprehensive project plans, including timelines and budgets, ensuring all projects
• meet quality standards and exceed client expectations.
• Maintain a proactive approach to identifying and mitigating project risks.
• Delegate tasks and manage workflows across creative, content, and performance marketing teams.
• Foster collaboration, facilitate problem-solving, and ensure seamless project execution.
• To support management in developing, benchmarking, and deploying client service strategies focused on client retention and delight.
• Oversee resource allocation and efficiently plan team capacity to optimize productivity.
• Act as the primary point of contact for clients throughout the project lifecycle.
• Provide regular updates, share performance metrics, and present deliverables to clients.
• Address client concerns promptly, integrate feedback, and ensure client satisfaction.
• Lead and manage the Client Services team, fostering strong relationships and delivering exceptional service.
• Utilize project management tools effectively to ensure streamlined implementation, tracking, and reporting of projects.
• Promote adherence to project management best practices across all teams.
• Monitor and analyze campaign performance to measure project success.
• Provide actionable insights and recommendations for optimization and continuous improvement.
• Prepare detailed performance reports for internal reviews and client presentations.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• 2 - 4 years of experience in project management within a digital marketing or agency setting.
• Proven track record of successfully managing multiple projects.

Skills Required

• Great communication skills – written and oral.
• Ability to build rapport with clients/team.
• Familiarity with tools like PowerPoint, Excel, Word, etc.
• Ability to multi-task and work under pressure/deadlines.
• Ability to pay attention to detail.
• Ability to research solutions with a problem-solving attitude.
• Ability to work in an organized manner.

About Us:

The Go-To Guy! is a full-service creative and digital agency based in India & Dubai (UAE), known as "Your Idea Execution Agency." The agency focuses on building brand identities, activating presence, and engaging consumers online, online, and on social and mobile platforms. With a track record of working with clients across various industries and regions, The Go-To Guy! offers tailored solutions and end-to-end brand marketing services.