Account Manager/ Client Servicing
Position: Full Time
Experience: 2 – 3 Yearsr
- Responsible for managing a portfolio of company Clients for their branding and marketing needs.
- Be the single point of contact for the client’s day-to-day needs, queries, issues and provide timely resolution to ensure client satisfaction.
- Should set the right expectations with the client in terms of project delivery timelines as received from the delivery team. Should be forthright in communicating any delays before client escalations.
- Understand client requirements/brief from the business development team. Get the project plan for the same with timelines from the delivery team and follow-up to ensure timelines are met.
- Allocate proper briefs to team members, lead & guide the team for effective planning & execution.
- To be responsible for client retention and growth by adhering to the quality and timelines of annual maintenance contracts.
- To support management in developing, benchmarking, and deploying client service strategies focused on client retention and delight.
- To handle everyday coordination with clients and service them timely with the help of the delivery team. Raise red flags for delays internally and communicate with the client in advance.
- Research on the brand to get information on brand essence, competition, past consumer connect programs, etc.
- To ensure immediate response to client issues as per severity and priority.
- Great communication skills – written and oral.
- Ability to build rapport with clients/team.
- Familiarity with tools like PowerPoint, Excel, Word, etc.
- Ability to multi-task and work under pressure/deadlines.
- Ability to pay attention to detail.
- Ability to research solutions with a problem-solving attitude.
- Ability to work in an organized manner.
The Go-To Guy is an end to end Brand Marketing & Creative Agency based out of Hyderabad, India. The Go-To Guy! is serving clients from India, UK and Dubai since the beginning of 2015. For more information, visit www.thegotoguy.co